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As per the latest reports, Tesla has finally refunded the customers who had incurred duplicate charges for the new vehicle purchases. Tesla confirmed that the customers who incurred duplicate charges had purchased the vehicles back at the end of the 1st quarter of 2021.
One of the YouTubers named Christopher T. Lee also talked about the recent issue through one of his videos called “Everyday Chris”. Following the recent incident, Lee was seen sharing a piece of advice with the enthusiasts who are into buying Tesla cars.
In his video, Lee advised people not to go for the auto-debits when purchasing the vehicles through Tesla. Instead, he asked them to use “Cashier’s Checks” in order to proceed with the purchases of Tesla cars.
The duplicate charge issue was reported by the Tesla customers who had allowed the company to debit the amount directly from their bank accounts.
There were a total of 6 customers from North Carolina and California who approached one of the local news channels about their matter. They revealed that after only a week of the issue being reported, Tesla went ahead and reimbursed the customers for the extra amount they had deducted.
The customers stated that despite the problem, they were glad that they received the money back from Tesla right after they filed the complaint against it.
According to sources, the affected customers had received their funds on or by the 1st of April, 2021. The customers confirmed that they also received the money back for the overdraft fees they had incurred for the duplicate withdrawals.
However, Tesla has officially apologized to all the customers who ended up facing issues due to duplicate transactions. Tesla even went ahead and sent emails to the affected customers, apologizing for the inconvenience.
As per reports, Tesla also credited the affected customers with $200 so they could spend that credit through Tesla’s online store. The customers have revealed that the email also provided them with guidelines for the usage of the credits.
The email suggested that the $200 credits were to be used in a single go at the online store operated by Tesla. The website that the customers can visit and purchase the products is shop.tesla.com. The email has confirmed that the credits provided by Tesla will expire by January 30, 2022, and Tesla Tequila cannot be used through them.
In the email, Tesla also suggested the products that the customers can purchase using the credit. The company has revealed that customers can buy apparel products such as Model Y or Model 3 key fobs, which will be Tesla-branded.
However, the customers will not be able to buy premium products or accessories that Tesla currently offers through its platform.
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